Simple Organizing Strategies for Iowa

Sometimes, the hardest days at the office can be when one or more of your most efficient and effective employees are not at work.  Well, this is reality, and crisis‘s happen.  People get sick, their children get sick, cars break down, jury duty calls, and life doesn’t always work out the way we would like it to.  Defense is the best offense, and the way to be proactive in these types of situations is to have standardized, effective, company protocol.  Each person’s job responsibilities should be clearly defined and recorded.  This can be in a computer document, a hard bound booklet, or another means, as long as it is accessible to those who may need it.  By documenting employee duties and responsibilities, you may encounter that there are more effective changes that could be made to increase productivity.

Jennifer got her start as a Floating Receptionist in an office of over 30 doctors, with specialties ranging from Obstetrics to Pediatrics and from Cardiology to Orthopedics.  At a moments notice, she filled in, scheduled appointments, checked patients in, and took calls wherever needed.  Each of the stations had hand written, sometimes scribbled pages of instructions to be met in the event the regular staff was absent.  Recognizing the need for standardized protocol, Jennifer studied the instructions, then organized,  formatted, and retyped the material, making it easier to train staff and maximize efficiency.   During her time with the clinic, she was commended by many staff members, who felt much less stress while leaving their desk in the hands of a "floater", and by the doctors, who’s schedules benefited from the improvements.